Friends! I have found us the new online shopping destination which will surpass all your expectations my dears. In a panic to find a dress which had sold out of my size on good old ASOS, I Googled the brand, Motel and found some sites.
Ark Online stood out to me because it had a UK address and a banner showing the variety of brands they sell. With all the discounts flashing on my laptop screen, I thought it was all too good to be true, they had the dress in my size with an extra 50% off! YES! In a haste I was all too eager to place an order, but I took the time to read some reviews and customer feedback-which I advise you all to do when shopping online. The reviews were all good, with most customers receiving a lot of help when something went wrong. I was set to receive my delivery from them 4 days later, but a whole week after this date I still hadn't received my much sought after dress :( They have a tracking number which you can put into Royal Mail so I used this service and was literally baffled due to it being 3am and reading that the order had apparently been delivered to my address days ago???? ROYAL MAIL SAY WHA?!
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| Navy Skull Lace Dress Motel from ARK Was: £59.99 Now: £30 |
I called the customer helpline yesterday morning and let a lovely customer services assistant named Iona know about my predicament and she helped me so much. She took down my name and order number and within a few hours I received an email and text informing me that my dress would be sent out again and I would receive it the next day as part of their next day delivery service, she even refunded me the delivery charge from my original order! Now, I work as a sales advisor, so I know exactly how it feels when something that isn't your fault goes absolutely wrong and she handled it with ease and expertise. I STRONGLY recommend this site to ER'BODY! Tell yo mama, and yo sistah, and even ya daddy because this site has something for everyone, and seriously if something does go wrong, you're in very safe hands. So as you can imagine I was very excited to get home from work and try on my new dress, but unfortunately my mother and brother aren't as efficient as Ark Online and didn't answer the FRICKEN door! So they gave it to my lovely neighbours. If all this isn't enough to persuade you to try 'em out then how about these perky perks...
-20% off Jackets & Coats
-Womens Sale from £5!
-Next Day Delivery on all orders over £40 (In time for Christmas!!)
Have you had any experience with top of the range customer service recently? Drop a comment and share the love xxx
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